Refund and Cancellation Policy

1. General Rule

All purchases are generally non-refundable once digital access is delivered.

2. Subscriptions

1. Subscription charges are generally non-refundable after successful processing.
2. Subscriptions are purchased for a selected fixed duration and do not provide a user-side cancellation action after access is activated.
3. Users may extend an active subscription by making a new extension payment where the feature is available.
4. No partial-period refund for unused access, unless required by law or approved after platform review.

3. Digital Access Failures

1. Subscription access payments are generally non-refundable after access is activated.
2. Review may be considered if paid membership access was not delivered due to a platform-confirmed issue.
3. Creator quality dissatisfaction alone is not a guaranteed refund ground once access is delivered.
4. User device/internet/browser issues usually do not qualify for refund.

4. Duplicate or Unauthorized Transactions

Refund, reversal, or credit may be considered for duplicate payments, clear technical failures, or demonstrably unauthorized transactions after verification.

5. Chargeback Abuse

False or abusive disputes may lead to account restrictions. Platform records may be used as evidence in dispute handling.

6. Support Review

Submit review requests via https://fanstocreator.com/submit-request or support@fanstocreator.com. For account, content, legal, privacy, or other non-payment issues, use email only. For payment failures, fund issues, or payout-related matters, users may also contact us on WhatsApp at +91 9081886576. Include transaction reference, account email, issue details, and evidence.

1. Refund review requests should be raised within 7 days of the transaction or failed service event.
2. Approved refunds are generally returned to the original payment method used for the purchase.
3. For normal approved cases, refund initiation may take 8 to 15 business days depending on payment gateway, bank, reconciliation, and operational complexity.
4. If a purchase, account, payment method, or transaction appears suspicious, unauthorized, or connected to abuse, fraud, chargeback risk, or policy violation, review may take longer. Once such a case is approved for refund, refund initiation will generally follow the 8 to 15 business day window.
5. Bank or payment gateway credit timelines after initiation may vary and are outside our direct control.